SUPPORT+ · 5+ EMPLOYEES
Hassle-free tech support.
Our foundation support service for early-stage businesses. We take business technology off your plate and give your growing team the tools it needs.
Managing business technology is often an unexpected burden for founders. Support+ is our foundation service for early-stage businesses: it takes that burden away and gives you the technology a growing business needs.
We do more than traditional IT support. We work closely with every customer and talk to you regularly, so you know you’re getting the most from the service.
As your partner, we handle your day-to-day tech: supporting company laptops, and running IT onboarding and offboarding for new starters and leavers. We also help you buy software, laptops and accessories, and that’s included in your monthly fee.
So yes, we really do take care of IT.
WHAT’S INCLUDED
Everyday tech, handled.
8/5 tech support
Conversational support
Seamless tech admin and support
Security and data protection
Fortnightly strategy sessions
Help buying tech
Ask in Slack. A person answers.
Your team raises requests in Slack, by email or through our portal, the same way they’d ask a colleague. Every request becomes a tracked ticket, and someone on our team picks it up.
No chatbot gatekeeping, no ticket forms to fill in. People, not a platform.
Getting started
Sometimes the biggest hurdle to outsourcing your tech is the switch itself. So we’ve made onboarding as smooth as we can. We start as we mean to go on.
- Tech review. We review your existing technology setup and processes to find where things can improve.
- Roadmap. We set out the key technology improvements and priorities.
- Smooth transition. We take over existing IT admin with minimal disruption.
PRICING
Flexible, monthly
- Full tech support, 8 hours a day, 5 days a week
- Add or remove users each month, including permanent employees, freelancers and contractors
- Actively supported users billed monthly in advance
- Fair use limits apply to some services, and bespoke requests or device setups may cost extra
WHY SEETO
More than a helpdesk.
Even our foundation tier includes fortnightly strategy check-ins, a level of strategic input most traditional support providers don’t offer.
More affordable than hiring
Ready for clients
Ready for investors
Built to scale
Need more hands-on leadership and project delivery? Concierge adds an assigned Technology Operations Manager for up to a day a week.
SCOPE
What we support.
Devices
- Laptops, desktops and Chromebooks running macOS, ChromeOS or Windows (Pro or Enterprise)
- Up to two laptops or desktops and one company mobile for each supported user
- Monitored and protected with our remote monitoring and management (RMM) tool
Business tech
- Your core business tech stack, from identity and collaboration to security, device management, HR, AI and backup
- See the full list of software we support below
Joiners and leavers
- Joiners, movers and leavers handled: new starters set up securely, and leavers’ access promptly revoked
Buying and setting up tech
- Help choosing and buying software, laptops and accessories, included in your monthly fee
- New hardware configured for a small additional cost
Best effort
- Telephony equipment, personal (BYOD) laptops, Linux and network equipment such as routers and firewalls
- Other business apps: we’ll do our best to support them, but our SLA may not cover them, unless we’ve agreed them with you in writing
Not included
- Out-of-hours support: we respond the next business day.
- On-site help: we’re remote-first, but can arrange visits when you need them.
- Unsupported operating systems and hardware: no IoT devices or end-of-life systems.
- Hardware repairs and networking: we’ll refer you to trusted partners.
- Licence costs: we negotiate better deals for you, but licences aren’t included.
- Printers and non-IT equipment: we focus on digital-first tools.
- Faulty equipment and third-party outages: we can’t fix a vendor’s failure, but we’ll help you escalate it.
Software we support
Identity and access management
- JumpCloud
- Okta (partner)
Productivity and collaboration
- Google Workspace (partner)
- Microsoft 365 (partner)
- Slack
Security and compliance
- Bitdefender
- CyberSmart (partner)
- Heimdal
- 1Password
- Riot
- Bob’s Business (partner)
Device and application management
- Microsoft Intune (partner)
- Jamf
- Miradore
People and HR
- BambooHR (partner)
- HiBob
AI and transformation
- ChatGPT
- Microsoft Copilot (partner)
- Google Gemini (partner)
- Claude
Cloud backup and recovery
- Redstor
- Afi
Seeto partner programme
CUSTOMERS
What Support+ customers say.
Seeto’s service is always excellent and straightforward. They are professional, knowledgeable and friendly. Having them as an extension of the team has been a huge weight off our shoulders.
Seeto seamlessly manages our onboarding, addresses technical issues, and assists our business with other IT projects. They’re such a friendly team and since partnering with us, we no longer have to worry.
Hand over the tech.
Tell our AI assistant what you need. It asks a few quick questions, and our founders read every message. Type or talk, whichever suits.
Talk to us