FLEX · PAY AS YOU GO

Pay only for what you use.

Flexible, convenient tech support for businesses of all sizes. No long-term contract: scale up or down, and pay for the support you need, when you need it.

WHAT’S INCLUDED

Our pay-as-you-go services.

Client onboarding

We give your team access to our service desk portal on the web and by email, and work with you to design and document your IT onboarding and offboarding processes. A good foundation for excellent service.

Support requests

Break/fix support at a flat rate, through our portal or by email. We aim to respond within two hours. If an issue goes beyond break/fix, we’ll recommend a project and give you an estimate.

IT onboarding for new starters

We create accounts five working days before someone’s first day, and run an interactive 30-minute induction to get them set up on their laptop and into the systems they need.

IT offboarding for leavers

We promptly revoke access, reclaim licences, transfer data and delegate email. After a month, we archive their email and close any remaining accounts.

Device builds and storage

We buy and configure laptops, hands-on or remotely: testing on arrival, removing bloatware, installing your software and arranging delivery. Existing devices get a physical clean and a fresh operating system too (hands-on builds only).

Account changes

When someone changes role, we update their access and directory details. When someone changes name, we update every system, and keep their old email address working.

PRICE LIST

Transparent, fixed prices.

Every core service has a fixed price, so you always know what you’ll pay.

Core service	Price
Client onboarding: one-off setup fee	£410
Monthly retainer	£85
Support request (break/fix, flat rate)	£94
IT onboarding: account creation and 30-minute induction call	£152
IT offboarding: account closure, data transfer and email archiving	£164
Change of role: account updates and permissions check	£105
Change of name: username change across supported apps	£129
Device offboarding (courier, packaging, label and cleaning)	from £140
Device redeployment (courier, packaging, label and cleaning)	£25
Device storage, per month	£10

Device builds and storage exclude shipping and postal insurance. We pass on our delivery partner’s best rates with no uplift.

RETAINER

Why there’s a monthly fee

To respond the moment you need us, we keep secure, always-on administrative access to your core systems, such as Google Workspace. The retainer covers managing, auditing and securing that access, and keeping your keys, security records and account configurations up to date.

Simply put, it pays for keeping the keys to your systems safe, so we can start work as soon as you raise a request.

retainer£85per month

Talk to us about Flex

PROJECTS AND PROFESSIONAL SERVICES

Day rates.

Need help with a larger piece of work? We’ll quote for it separately, at these rates.

Role	Day rate
Technology Support Engineer	£634
Technology Operations Manager	£822
Senior Technology Expert	£1,130

Want support that’s always on, with fortnightly strategy check-ins? See Support+ and Concierge.

SCOPE

What we support.

Devices

Laptops, desktops and Chromebooks running macOS, ChromeOS or Windows (Pro or Enterprise)

Business tech

Your core business tech stack, from identity and collaboration to security, device management, HR, AI and backup
See the full list of software we support below

Joiners and leavers

Account creation, induction calls, offboarding and role or name changes, each at a fixed price

Buying and setting up tech

Laptop procurement, builds, redeployment and storage, each at a fixed price

Best effort

Telephony equipment, personal (BYOD) laptops, Linux and network equipment such as routers and firewalls
Other business apps: we’ll do our best to support them, but our SLA may not cover them, unless we’ve agreed them with you in writing

Not included

Projects: for larger pieces of work we’ll quote separately, at the day rates on this page.
Out-of-hours support: we respond the next business day.
On-site help: we’re remote-first, but can arrange visits when you need them.
Unsupported operating systems and hardware: no IoT devices or end-of-life systems.
Hardware repairs and networking: we’ll refer you to trusted partners.
Licence costs: we negotiate better deals for you, but licences aren’t included.
Printers and non-IT equipment: we focus on digital-first tools.
Faulty equipment and third-party outages: we can’t fix a vendor’s failure, but we’ll help you escalate it.

Software we support

Identity and access management

JumpCloud
Okta (partner)

Productivity and collaboration

Google Workspace (partner)
Microsoft 365 (partner)
Slack

Security and compliance

Bitdefender
CyberSmart (partner)
Heimdal
1Password
Riot
Bob’s Business (partner)

Device and application management

Microsoft Intune (partner)
Jamf
Miradore

People and HR

BambooHR (partner)
HiBob

AI and transformation

ChatGPT
Microsoft Copilot (partner)
Google Gemini (partner)
Claude

Cloud backup and recovery

Redstor
Afi

Seeto partner programme

CUSTOMERS

What our customers say.

Seeto stepped in to support us with interim information security management over a year. The team responded to our needs during this engagement and helped us through the recertification process for the security standards we adhere to.

Jen AndersenVP PeopleAdministrate

The team’s exceptional service has made a seamless and positive impact on our team, transforming initial scepticism into genuine enthusiasm for M365. Their dedication, professionalism, and expertise have made them feel like an integral part of our team.

Hannah BadmintonESG AssociateThe Reassurance Network

Hand over the tech.

Tell our AI assistant what you need. It asks a few quick questions, and our founders read every message. Type or talk, whichever suits.

Talk to us